Privacy Policy

Last updated: 20 May 2026

Swinton Prime Trailers Australia (ABN 61 826 340 915, “we”, “us”,
“our”) operates the website primetrailersaustralia.com (the “Site”) and
sells trailers, shipping containers, container pools and related
products throughout Australia. We are committed to protecting your
privacy and handling your personal information in accordance with the
Privacy Act 1988 (Cth) and the Australian Privacy Principles
(APPs).

This Privacy Policy explains what personal information we collect,
how we use and disclose it, how you can access or correct it, and how
you can make a complaint.

1. What personal information we collect

We may collect and hold the following types of personal
information:

• Identity information: your full name, date of
  birth (where required for finance applications), and proof of identity
  documents (e.g. driver’s licence) where required for delivery,
  registration paperwork, or finance.
• Contact information: postal and delivery
  addresses, email address, and phone numbers.
• Transaction information: products you have
  purchased or enquired about, deposits paid, invoice and tax records, and
  delivery instructions.
• Payment information: we do not store full credit
  card or bank account details on our servers. Card payments are processed
  by our PCI-DSS-compliant payment gateway. We may retain the last four
  digits of a card and the transaction reference for accounting and
  dispute purposes.
• Vehicle and registration information: for
  trailers requiring road registration, we may collect details needed to
  issue compliance plates, VINs and statements of compliance.
• Technical information: IP address, browser type
  and version, device identifiers, pages visited, referring URL, and
  approximate location (city/region). This is collected via cookies and
  analytics tools — see Section 8.
• Marketing preferences: your subscription status
  to our newsletter or SMS marketing.

We do not knowingly collect personal information from anyone under
18.

2. How we collect personal information

We collect personal information directly from you when you:

• place an order, request a quote or pay a deposit on the Site or by
  phone, email or in person;
• create an account or subscribe to our newsletter;
• enquire about finance, freight, custom builds or warranty;
• contact our customer service team; or
• visit one of our yards or attend a delivery.

We may also collect information from third parties, including freight
providers, finance brokers, identity verification providers, and
government bodies (e.g. for trailer registration).

3. Why we collect, hold, use and disclose your information

We use your personal information to:

• process orders, deposits and payments and to deliver goods to
  you;
• provide compliance plates, VINs, owner’s manuals and any
  documentation required for state-based trailer registration;
• arrange freight, heavy haulage and crane lifts (including for
  shipping containers);
• communicate with you about your order, warranty claims, recalls or
  safety notices;
• respond to enquiries and provide customer support;
• comply with our legal obligations under taxation, consumer
  protection, road transport and anti-money-laundering laws;
• detect, prevent and investigate fraud or misuse of the Site;
  and
• with your consent, send you marketing about trailers, containers,
  accessories, sales and events.

You can opt out of direct marketing at any time by clicking the
“unsubscribe” link in our emails, replying STOP to SMS marketing, or
contacting us using the details in Section 11.

4. Who we disclose information to

We may disclose your personal information to:

• freight carriers, heavy-haulage operators and crane companies
  engaged to deliver your trailer or container;
• payment gateways and banks for the purpose of processing payments
  and refunds;
• finance brokers and lenders if you have applied for finance
  through us (only with your consent);
• our IT, hosting, email, analytics and customer support providers
  (including providers of cloud-based platforms);
• state and territory road transport authorities where required for
  registration or compliance;
• the Australian Taxation Office, ACCC and other regulators where
  required by law;
• our professional advisors (lawyers, accountants, insurers);
  and
• a purchaser of our business (in the event of a sale), subject to
  confidentiality undertakings.

We do not sell your personal information.

5. Overseas disclosure

Some of our service providers (including hosting, email and analytics
providers) store data on servers located outside Australia. The
countries in which your information may be stored or processed include
the United States, the European Union, Singapore, and other locations
where our providers operate. We take reasonable steps to ensure overseas
recipients handle your personal information in accordance with the
APPs.

6. Data security and retention

We take reasonable steps to protect your personal information from
misuse, interference, loss, unauthorised access, modification and
disclosure, including the use of SSL/TLS encryption, access controls,
and secure third-party processors.

We retain personal information only for as long as necessary to
fulfil the purposes for which it was collected, including to meet any
legal, tax, accounting or reporting obligations (typically a minimum of
7 years for financial records under Australian taxation law).

7. Access, correction and complaints

You have the right to request access to the personal information we
hold about you, and to ask us to correct it if it is inaccurate,
incomplete or out of date. To make a request, contact us using the
details in Section 11. We will respond within a reasonable time and may
need to verify your identity before releasing information.

If you believe we have breached the APPs or mishandled your personal
information, please contact us first so we can attempt to resolve your
complaint. If you are not satisfied with our response, you can lodge a
complaint with the Office of the Australian Information Commissioner
(OAIC):

• Website: oaic.gov.au
• Phone: 1300 363 992

8. Cookies and analytics

The Site uses cookies and similar technologies to remember your
preferences, keep you logged in, and measure how the Site is used. We
use third-party analytics tools (such as Google Analytics) and may use
advertising pixels (such as Meta Pixel and Google Ads) to measure
campaign performance and to show you relevant ads on third-party
platforms.

You can disable cookies in your browser settings, although doing so
may affect Site functionality. You can opt out of personalised
advertising via your Google Ads settings and your Facebook ad
preferences.

9. Third-party links

The Site may contain links to third-party websites (e.g. freight
providers, finance partners, manufacturer pages). We are not responsible
for the privacy practices of those sites and recommend you review their
privacy policies before providing any information.

10. Changes to this policy

We may update this Privacy Policy from time to time. The “Last
updated” date at the top of this policy shows when it was last revised.
Material changes will be notified on the Site.

11. Contact us

If you have any questions, requests or complaints about this Privacy
Policy or our handling of your personal information, please contact our
Privacy Officer:

• Swinton Prime Trailers Australia
• ABN: 61 826 340 915
• Postal address: 21 George Crescent, Ciccone, NT 0870
• Email: info@primetrailersaustralia.com
• Phone: +61 480 844 836